Having trouble?

Not Receiving a reply from us?

With email it is always possible that your email provider blocks good emails thinking they are Spam. You should and can contact your email provider for help with this. The following suggestions will all help, in the order we think is best.

1. Check your junk mail folder!!!
2. Gmail users also check the 'promotions' and 'social' folders.
3. Contact your email provider and ask them why you are not receiving our emails.
4. Consider at least opening an email account with another provider temporarily.
5. Use our online portal to read our replies (see below).

We also have Web Based HelpDesk Portal that you can contact us via that does not require you to be able to receive emails. But let's face it, a pain in the neck if you have to visit the website just to see if we have replied yet!!!! But it is there for you. Always best to work out your email receiving problems though.

Problems with our Contact Form or page?

If you have a technical problem with the regular contact form you can log-in to our WebPortal HelpDesk directly to read our reply and or communicate with us.

Looking for Something? ....

Simply type the title in the search box found at the top of every shop page and you will find the item 100% of the time. It IS that GOOD. If you can't find something, please ask.

Is your Shopping Cart empty after adding items?

The quickest way to solve any technical problem is to change to another browser!!

And by this probably we mean downloading one you don't already have, however, simply using another has a good chance of solving the problem.

Google Chrome is recommended, as is Firefox, or if you are already using those try Internet Explorer (PC) or Safari (Mac).

For a more permanent fix;

All shopping carts use 'cookies' to track the items you add to the cart and you need to let your browser accept these.

Also you need to have a fairly up-to-date browser, so if you have not run an update for sometime, try doing so, or reseting your browser as it may be corrupted.

Still need help?

Possibly there is a problem with the shop we need to fix. However to be able to know we need you to, obviously contact us, but then describe the problem you are having and at what point you are finding a problem including what you have tried to do to fix the problem. Remember we can't see your computer, so you need to give us as much information as you can.

We may need to ask you for more details ...

Sometimes in order to be able to understand the problem you are having we need to know some specific information.

We can't help you if you are unwilling to trust us and tell us the symptoms / what is going wrong. 

So we might ask you to go to http://supportdetails.com/ and submit the for which will tell us about your operating system. Then we will BOTH receive an email with the info you can see on the web-page. From there we will be able to tell you what the problem is.