The five (5) Release Stages
This page explains the stages of release of NEW titles and the process of us receiving them and being able to send to you.
Also effectively WHY we cannot give order status updates except via the 'Release Status' Page(s).
We list 3 main stages of release. We cannot know nor tell you more than this.
Red means the item is not released.
Released and our order is on the way to us. (Note the 'and').
Released and we have posted out ALL orders. (Note the 'and'). Once ALL pre-orders for ALL customers are sent out.
1. Red means the item is not released.
All release dates are subject to change, and often do.
The products we sell are (mostly) NOT easy to obtain normal retail items. Our policy is NOT to guess.
So we cannot tell you when exactly a title will be released.
2. Released and our order is on the way to us. (Note the 'and').
It is not possible to know in advance when a shipment will arrive to us.
3. We receive our order.
We unpack and begin to send orders.
It is not possible to say in advance how long this will take.
There is NO update to say when this occurs because too many think they know how long 'their' order should take to be packed and sent.
We will usually receive multiple new titles at one time and have hundreds of orders to be (very carefully) packed and posted.
4. We send your order.
We can't tell you in advance how long it will then take to arrive to you.
Once we send an order there are three (3) email notices sent to you. Two directly from the shop and the third being a link to a tracking page.
When we send by DHL Global Mail (DHL eCommerce) the Tracking email will not be 'triggered' and sent to you until it is received and scanned in at the DHL depot. however, the parcel has still been 'sent' when it leaves our premises and the 1st two email notices are sent. This can be several days following, usually 2-3 days (Weekends EXCLUDED) however in busy times perhaps a little longer.
However, the parcel has still been 'sent' when it leaves our premises and the 1st two email notices are sent.
Notification emails come from email@example.com
As always with such emails, you need to be aware they can go to the junk mail/spam folder.
5. All orders have posted out.
We do this so if you see this status and you have not been informed that your order has been sent (please check junk mail) you can then contact us.
Orders containing products marked 'pre-order' are not sent until all items are available except if you were to place a new order and we were sending that, if there are any items in other orders that we have in stock we would send those at the same time.