When we send orders
When we send Orders containing 'Pre-Order' Items
Orders containing products marked 'pre-order' are not sent until all items are available except if you were to place a new order and we were sending that, if there are any items in other orders that we have in stock we would send those at the same time.
When we send orders for 'In stock' items
Why we do not send mail every day
Why we ask you not ask for an order status within 10 days after ordering.
1. We do not use the postal service.
So we cannot take just one or a small amount of items directly to the post office at any time we want.
We use DHL Global Mail (DHL ecommerce) and sometimes ECI/EMS Courier (A Postal Service courier). Both are currently about the same speed in delivery.
We do this because it is FAST, (as an example) currently DHL delivers to the United States in around 10 days, (It was 5 days pre pandemic). (Delivery time to other destinations varies but it is still substantially quicker than the post). Whereas the Postal Service is about 8 weeks, 6 at very best. So we do this in everyone's interests.
For both, mainly DHL Global Mail we need to have a minimum weight for pick up.
2. Orders need to be processed in batches for electronic lodging of data to couriers which is far too time-consuming to do for just 1 or a small number of orders.
Thus we send mail usually once per week however it can be delayed due to many reasons. So we advise between 1-10 days.
We send orders as soon as we can however we are limited by certain restraints.
3. Also we can at anytime literally have hundreds of pre-orders tom send out that take many days of packing. So can be very busy.
DHL Global Mail
We choose DHL Global Mail (DHL ecommerce) over the postal service as ultimately it is FAR quicker and more reliable.
Via this service again we have to send in batches however currently due to covid19 (They are just so busy we think) we can't currently have just 1 item picked up. (There is a minimum weight) so we aim for once per week.
DHL Global mail transports parcels to the destination country fast and then hands them over to the local postal service.
This is easily far quicker than the regular postal service. So while we could send your order the same day via the postal office, you are better off if we don't!
Almost all small packages are sent via this service.
Then depending on the weight and also the country of destination we need to send via ECI/EMS Courier.
We currently send some larger orders via DHL Express to the USA and Brazil. These can be picked up one at a time however it is not so easy to know in advance what service we will use.
ECI / EMS Courier
This is the courier service of the postal service worldwide.
We use it for most countries depending on the size of the order.
However it is on par for speed with DHL Global Mail.
These can be taken up one at a time to the post office however it is not so easy to know in advance what service we will use.
Once we send an order there are three (3) email notices sent to you. Two directly from the shop and the third being a link to a tracking page.
When we send by DHL Global Mail (DHL ecommerce) the Tracking email will not be 'triggered' and sent to you until it is received and scanned in at the DHL depot. however, the parcel has still been 'sent' when it leaves our premises and the 1st two email notices are sent. This can be several days following, usually 2-3 days (Weekends EXCLUDED) however in busy times perhaps a little longer.
However, the parcel has still been 'sent' when it leaves our premises and the 1st two email notices are sent.
Notification emails come from email@example.com
As always with such emails, you need to be aware they can go to the junk mail/spam folder.
Pre-orders are a different matter because they arrive in bulk so there is no delay in sending. Except for we are then very busy with usually multiple different titles to send out and hundreds of orders.