ElvisPresleyShop.com : The Official Elvis Presley Shop : For Elvis Fans Only.

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FAQ.

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FAQ | Why can’t I email you directly?

FAQ | Not Receiving a reply from us?

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* Did you Pre-order something?

Most new releases do not have set release dates

Great Idea !!!! Please read the 'Conditions of Pre-order'

Great Idea !!!! The 'Release Status' page will tell you what is happening with all pre-ordered items.

  • Almost all items we sell do not have a 'guaranteed' set release date
  • The Release is far different to us actually having received the item
  • It can take 2-3 weeks before we receive from the manufacturer once released
  • Then there is the time to pack and send orders

Most releases are not 'Normal Retail' Releases

Almost all the items we sell are not normal 'Retail' items. Unlike a Sony Music release where the release date is pretty much when WE have it in stock, for most items we sell that is FAR from the case. Along with this, some releases don't even have a specific release date and very often releases are delayed. Even the Follow That Dream (FTD) Collectors label often does not release on the originally announced date (if there is one).

We don't usually know how long a new release will take to arrive to us

Almost all new releases are sent to us by mail and thus there is no set arrival time.

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* How long does it take for a parcel to arrive to me?

Please see our 'Delivery Time Estimates' page.

The 'Release Status' page will tell you what is happening with all pre-ordered items.

* What does 'Not in Stock' mean?

  • Not In Stock simply means we don't have any on hand.
  • It does NOT mean the item is 'Sold Out' and/or we can't get more.
  • Not In Stock FTD (Follow That Dream), Sony Music's Official Elvis Presley Collectors Label. FTD titles are available only with the next new FTD Release.
  • You can check here to see what is the next announced FTD release. (If there is one).
  • With most items we will not be able to tell you when we will have the item.
  • We will order for you (if not already on order) and supply you when we have it.
Please note most items we sell are not (easily available) normal 'retail' items.

The Stock Status is so you can make an informed choice as to if, when and how you order.

  • Generally, we cannot know when an item will be in stock.
  • We may even be waiting for people to order before we in turn order!!!!

We do not answer questions as to when an 'Out Of Stock' item will be in stock ...

Because ...

  • It varies a lot as to how long it will take for something to arrive to us.
  • Any estimate can change due to any number of unforeseen circumstances.
  • Something on the way to us can be sold before it arrives ... and thus be sold out ...
  • We don't want to tell you something and have it not happen.
  • Too many people ask and then do not order!!!

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* What does 'FTD No Stock' mean?

Follow That Dream (FTD) are currently out of stock of this title. It will not be available until the release following the currently announced release.

  • Orders containing 'Not In Stock' items will be sent ONLY when all available.
  • Not In Stock FTD titles are available only with the next new FTD Release.
  • You can check here to see what is the next announced release. (If there is one).
  • Not In Stock simply means we don't have any on hand.
  • It does NOT mean the item is 'Sold Out' and/or we can't get more.
  • With most items we will not be able to tell you when we will have the item.
  • We will order for you (if not already on order) and supply you when we have it.

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* What does 'In Stock Soon' mean?

'In Stock Soon' means we have an order containing the item (could be just 1, could be dozens or more) on the way to us. But, there is also no guarantee that the items (or item) won't sell out before they arrive to us. So you should place an order ...

Or if you don't like waiting, simply look for something else that we have in stock!

* Postage Cost?

Simply add any item to the shopping cart, then view the shopping cart page.

* Elvis Presley DVDs Will your DVDs play in the United States and/or Canada?

YES!

We will NOT send you a DVD that is not suitable. Guaranteed.

You will find on every DVD product page the format the DVD is in, 'PAL', 'NTSC', or 'PAL/NTSC' when both are available. Also the 'Region Code' if any.

DVDs that will play in all countries have both these symbols ...

PAL/NTSC Region Free

(If a DVD was restricted in any way it will also show under the product title on the shopping cart page, after you add to cart).

* Do you send to the United States and/or Canada?

YES!

* Do you sell a particular item?

Please use the search function before asking if we sell something as it is highly accurate. If it does not return what you are after you are certainly welcome to then ask us if we can get it.

* I am after a particular song!

You can look up any and every song Elvis ever recorded at the SongDataBase. For each where there is one it lists the CDs you can find each song on, with a link back to the shop. If there is no CD listed come back and ask us and we will see if we can find one for you.

* A note on answer time | Important vs Urgent

Please allow up to 7 days for us to reply, in case of peak busy times. Usually it will be much faster! Please note the most important questions - 'problems with order' are flagged as 'priority' (Sory, we ahve to say, abuse this special 'priority' at your peril) and 'order status' particularly for 'pre-orders' should not be required in most cases because our 'Release Status' page 'takes care of business' here. The rest are important but not urgent!




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Pre-order Conditions

We keep you updated about every pre-order title via the 'Release Status' page.

We should NOT need to answer emails further to this as to when a title will be released/sent to us/sent to you. View. How the 'Release Status' page works ...

Orders will be sent ONLY when the 'Pre-order' is available.

Follow That Dream (FTD) are currently out of stock of this title. It will not be available until the release following the currently announced release.