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¤ Order Status
About this page ...
We do NOT give individual order status on pre-ordered items.
For the status you must look at this page and follow the appropriate links. See Pre-order Conditions.
When a product is not in stock the only way for us to still take orders is to make it a 'Pre-Order'.
There are three (3) versions of 'pre-order'. All have the same pre-order button to order.
Please select an option below ...
Your order 'invoice/receipt' will have one of the three noted underneath the pre-ordered title. This is also displayed on the actual product page in the shop.
You can look at the product page at any time if you don't have your invoice/receipt.
For all NEW pre-order releases. (Pre-Order | New Release).Even if the title is not listed as In Stock you still need to check the Status page because In Stock does NOT mean all orders have been sent out.
Back catalogue FTD titles that were listed as 'Pre-Order | With next FTD Release' when you ordered. These are supplied to us along with the next NEW FTD release.Even if the title is not listed as In Stock you still need to check the Status page because In Stock does NOT mean all orders have been sent out.
All other titles that are released but they were a 'Pre-Order | Out Of Stock' when you ordered.If since you ordered it is now listed as In Stock you can check on your order if need be.
Then there is also ...
For recent orders where all items were 'In Stock' (blue 'Add to Cart' button) at the time of ordering. Pre-orders if the pre-order items are showing 'green' on the Release Status Page you can also then use this form.But please check your junk folder first as the order sent notification may have landed there.
We request please if you do not ask for an order status until 10 days after ordering as it can take this long before we send. Why?
Read about why and when/how we send orders
Read about the five (5) release stages in detail
