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* You first need to allow us time to reply.

If the subject is not urgent (Anything other than 'Order Status' or 'Cancel') we could be up to a week in replying to non-urgent matters. Very rare but it can happen.

* If you ask for an order status within 10 days of ordering we will not answer this with any urgency as we have stated to please do not ask for an order status until 7-10 days after ordering as it can take this long before we send. Why?

* You need to do this ...

If there has been time (as explained above) then the case will be that we HAVE replied but the email has gone to your JUNK/SPAM folder.

You need to check for this. If it is not there please contact us again and then check the junk mail folder. (And allow time for it to arrive).

If this does not fix the issue then please contact us using a different email account.

PS. If we have directed you to this page via Special Newsletter alert then we HAVE REPLIED.

More Why can't I email you directly
Box Read about why and when/how we send orders
Read about the five (5) release stages in detail