Help | Tracking Number
Once we send an order there are three (3) email notices sent to you. Two directly from the shop and the third being a link to a tracking page.
When we send by DHL Global Mail (DHL eCommerce) the Tracking email will not be 'triggered' and sent to you until it is received and scanned in at the DHL depot. however, the parcel has still been 'sent' when it leaves our premises and the 1st two email notices are sent. This can be several days following, usually 2-3 days (Weekends EXCLUDED) however in busy times perhaps a little longer.
However, the parcel has still been 'sent' when it leaves our premises and the 1st two email notices are sent.
Notification emails come from [email protected]
As always with such emails, you need to be aware they can go to the junk mail/spam folder.
Please ensure you wait the time as advised above AND check your spam/junk folder before contacting us for a tracking number.
Below proceed to contact us ...