The pre-order conditions simply put are ...
To check the Status of a pre-order title you must look at the 'Release Status' page via which we keep you updated. We can't tell you any more than this page.
We should NOT need to answer emails further to this.
Why we do this
There are a number of reasons.
The most significant are ...
- We do a lot of pre-orders
- We mostly do not sell 'normal retail items'
- Most Releases do not have 'set' guaranteed release dates
- Our release dates are different to 'normal retail' release dates
Because so much of what we do is 'pre-order' the scope for people to want to ask for an 'order status' is HUGE. We usually have a large number of different products on pre-order at any one-time and hundreds of individual orders.
Most items we sell are not 'normal retail' items (Nor are they available in 'retail shops').
The difference is a 'normal retail' release date is the date that title will be in the shops.
The releases we (mainly) sell are different in many ways and in particular here the release date is when the manufacturer makes it available to be sent to us. And VERY often these dates are not exact, there can be delays.
From there the time it takes to arrive to us can vary from a few days to two weeks. Then there is the time taken to (properly) pack and send the orders. And often we receive more than 1 new title in at the same time so we can literally be swamped with a lot of packing work.
How the 'Release Status' page works ...
The page is designed so you can see when an item has been both released (note the word 'both') and on the way to us, (for this event we show an 'amber light'), and then finally 'amber' is changed to a 'green light' once all orders have 'left the building'. (The last is so if you see that the title you ordered has a 'green light', and you have not received an email notice your order has been sent you then know you can contact us to check on it). To begin with, all titles have a 'red-light' while not released. We don't comment on when we receive a pre-ordered title as the time it takes to send orders out can vary a lot depending on several factors, one being how many orders there are and also how many new titles may have arrived in us around the same time at busy release times of the year.
We take time to pack items properly too!!
Don't forget also that we pack items well so they arrive undamaged you don't want us rushing the packing!!! You want this and not a 'fresh fish special' effort.
Go to the 'Release Status' Page
Red means the item is not released.
Amber means the title has been released and our order is on the way to us. With date.
Green means has been released and we have posted out ALL orders.