Please do NOT ask for an order status on a pre-ordered or 'not in stock' item until you first check the 'Release Status' page. This page will tell you what is happening.
Please do not ask for an order status within one (1) week of ordering unless you are needing your order to be sent urgently. (If so, we will do our very best).
You can also log-in to our WebPortal HelpDesk.